Refunds & Exchanges
Online Refund & Exchange Policy
If you are unhappy with your online purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 days of the date of delivery, provided the following conditions are satisfied:
- You have a valid proof of purchase. i.e Original till slip or Order confirmation e-mail
- The goods are in original selling condition, i.e. are unworn and unused
- The goods are in their original undamaged packaging
Online Purchase Return Options:
You may return the goods FREE of any handling charges to any Footgear store countrywide for a refund and/or exchange provided that the above conditions are satisfied.
Please note that any courier fees originally paid are not refundable.
- Collection by Courier:
E-mail your return request to email@example.com and we will arrange a courier collection on a day that suits you. Pease note that the courier collection cost will be for your account, and will be deducted from the refund due, unless the items delivered were incorrect or damaged upon delivery. We are unable to offer exchanges via online store and refunds will only be issued upon receipt and inspection of the product.
Please ensure the above return conditions are satisfied, and the goods are packaged in the original shipping carton for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.
Please note that the courier cost of the return is for your account, and will be deducted from any refund due to you. The original courier fee, if applicable, is not refundable.
Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.
Any refunds are processed strictly in accordance with the original sales tender type. Wicode vouchers and or coupons are not refundable.
Exchange Policy for Online Purchases
We do not offer exchanges online. If you wish to exchange a product, you may do so at any Footgear store, alternately log a Return Request as detailed above for a refund, and then place a new order.
Damaged or Incorrect Product Delivered
We thoroughly check all our products before shipping to ensure they are in excellent condition and agree to your order. However, in the unlikely event of you receiving damaged or incorrect product, please contact us within 7 days of receipt on +27 87 291 4707 or email firstname.lastname@example.org. You may also do one of the following:
- Take the product into a Footgear store, along with proof of purchase, for a refund and/or exchange.
- Request a collection by following the Collection by Courier procedure above, and we will arrange for collection and re-delivery of the replacement product at our cost, or refund the original purchase at your preference.
Defective Product Returns:
Please see the Guarantee section below for further information and conditions. Defective products purchased online can be returned as follows:
- At any Footgear store countrywide, provided you have a valid original proof of purchase, i.e. till slip.
- By emailing email@example.com for assistance.
In-store Purchases: Refund & Exchange Policy
We will gladly, exchange or refund any item purchased from us, returned in its original selling condition, in its original, undamaged packaging with the original till slip, within 30 days of purchase.
Proof of purchase in the form of an original footgear till slip is required for all refund, exchange or guarantee purposes.
Refunds will be processed in the same tender type as per the original payment method; for example, cash purchases will be refunded in cash.
Products purchased using a WiCode are not refundable for cash if the product is returned. Only Exchanges will be accepted.
For hygiene reasons, underwear (e.g. socks) may not be returned or exchanged.
No refunds or exchanges MAY be made for a product that has been misused or intentionally damaged or neglect of shoe care.
Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods. Retailers may choose to charge for this service if they do offer it. Please note Footgear does not charge for this service.
As per the Consumer Protection Act any DEFECTIVE products must be repaired, exchanged or refunded as decided by the customer within SIX MONTHS. Please note this is for DEFECTIVE goods and excludes fair wear and tear, abuse or neglect as per the Consumer Protection Act.
So, if your shoes are defective please bring them in. We may retain the goods for inspection and input from the supplier before making a decision. This may take some time depending on the supplier.
Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront.
When returning a product for repair, please ensure that it is in a hygienic condition.
Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes.
Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip. Tell us about your experience in our stores, on the website, talk to any of our store managers about our service and our products; or email us on firstname.lastname@example.org