Refunds & Exchanges POLICY

REFUNDS & EXCHANGES POLICY

If for any reason you are unhappy or dissatisfied with your purchase or product, we will gladly assist you in the below instances:

REFUNDS & RETURNS

Should you wish to return a product purchased at a Footgear store, a return and refund will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition,
– Goods are in original packaging bought, and with all relevant tags and labels on it.

Refunds will be made against the payment methods used on the original transaction. For example;

If a customer has made a cash purchase, their return will be processed with a cash refund.

If a customer made a purchase using a credit or debit card,
the refund can only be processed to the same card used for the original
transaction. Please note that refunds to credit or debit cards may take 5–10
business days to reflect, depending on your bank.

If a customer has made a purchase using a voucher code / WiCode coupon, no refunds are allowed, and a customer will only be able to exchange their purchase for an item of similar value, and if more than voucher code, customer will need to pay in the difference of new item chosen.

If the purchase was made using PayjustNow, the customer will be refunded the applicable value paid to their PayJustNow account wallet.  Should the customer want the value refunded out of their PayJustNow wallet to their banking account, they will be required to contact PayJustNow directly either through the PayJustNow app, email – [email protected] or telephone – 021 300 2152.

If a customer has made a purchase using a Mall Voucher / Gift Card, to either fully or partially pay for their purchase, we will
unfortunately not be able to facilitate a refund back onto the Mall Voucher /Gift card. As such, this transaction will be treated as an exchange. Please refer to our Exchanges Policy below for further information.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods. Retailers may choose to charge for this service if they do offer it. Please note that Footgear does not charge for this service.

EXCHANGES

If you have changed your mind and wish to exchange your purchase for something else, an exchange will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition
– Goods are in original packaging bought, and with all relevant tags and labels on it

A customer will only be able to exchange their purchase for an item of similar value. If more than the original purchase value, customer will need to pay in the difference of new item chosen.

If value less than the original purchase value, customer will forfeit the balance, as refunds cannot be processed with exchanges.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods.

Retailers may choose to charge for this service if they do offer it. Please note that Footgear does not charge for this service.

If a customer has paid either fully or partially by PayJustnow, and wishes to exchange their purchase, this will be treated as a refunds as per the PayJustNow Refunds policy above. 

A new sale will be processed, where the customer can use the funds in their PayJustNow wallet to purchase the intended item.

NON-REFUNDABLE ITEMS

All sales of underwear and sunglasses are final and non-refundable. We do not accept returns, exchanges, or refunds for underwear and sunglasses due to hygiene and safety concerns.