Refunds & Exchanges POLICY

REFUNDS & EXCHANGES POLICY

If for any reason you are unhappy or dissatisfied with your purchase or product, we will gladly assist you in the below instances:

REFUNDS & RETURNS

Should you wish to return a product purchased at a Footgear store, a return and refund will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition,
– Goods are in original packaging bought, and with all relevant tags and labels on it.

Refunds will be made against the payment methods used on the original transaction. For example;

If a customer has made a cash purchase, their return will be processed with a cash refund.

If a customer has made a credit card purchase, we will only be able to process the refund against the original credit card used for the transaction. Refunds onto a credit card can take 5-7 business days to reflect, dependent on your bank.

If a customer has made a debit card purchase, due to Banking Regulations, we will not be able to process the refund against the original debit card. Should the customer require a refund, the refund will be made in cash or via a direct deposit which will be processed by Head Office.  Direct Deposit refunds can take 3-7 business days to reflect.

If a customer has made a purchase using a voucher code / WiCode coupon, no refunds are allowed, and a customer will only be able to exchange their purchase for an item of similar value, and if more than voucher code, customer will need to pay in the difference of new item chosen.

If a customer has made a purchase using PayjustNow, to either fully or partially pay for the purchase, the customer will be refunded the applicable value paid with PayJustNow to their PayJustNow account wallet.  If other payment methods were also used on the transaction, such as cash, debit or credit card, these will be refunded as per our standard refund policy. Should the customer want the value refunded out of their PayJustNow wallet to their banking account, they will be required to contact PayJustNow directly either through the PayJustNow app, email – [email protected] or telephone – 021 300 2152. If a customer has made a purchase using a Mall Voucher / Gift Card, to either fully or partially pay for their purchase, we will
unfortunately not be able to facilitate a refund back onto the Gift card. 
As such, this transaction will be treated as an exchange. Please refer to our Exchanges Policy below for further information.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods. Retailers may choose to charge for this service if they do offer it. Please note that Footgear does not charge for this service.

EXCHANGES

If you have changed your mind and wish to exchange your purchase for something else, an exchange will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition
– Goods are in original packaging bought, and with all relevant tags and labels on it

A customer will only be able to exchange their purchase for an item of similar value. If more than the original purchase value, customer will need to pay in the difference of new item chosen.

If value less than the original purchase value, customer will forfeit the balance, as refunds cannot be processed with exchanges.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods.

Retailers may choose to charge for this service if they do offer it. Please note that Footgear does not charge for this service.

If a customer has paid either fully or partially by PayJustnow, and wishes to exchange their purchase, this will be treated as a refunds as per the PayJustNow Refunds policy above. 

A new sale will be processed, where the customer can use the funds in their PayJustNow wallet to purchase the intended item.