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FAQS

Here's the Answers

We’ve compiled a list of our most asked questions for you to review, along with the answers. If you’re still stuck and have any questions or suggestions regarding our products or service, please email Footgear at info@www.footgear.co.za.

All our product carries a full manufacturer’s guarantee, which is subject to reasonable wear and tear for 6 months. So, if your shoes have a structural failure during this period, please bring them in, and we will evaluate if they fall under the supplier’s guarantee, and if so, if they should be replaced or repaired. We may retain the goods for inspection and final decision by the supplier.

Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes.

Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip.

We will gladly, exchange or refund any shoe that is bought from us and returned in the original selling condition, in the original packaging with the original till slip, within 30 days of purchase. So, don’t stress about buying a pair as a gift for a friend or relative, because if they don’t fit or your friend or relative would prefer a different pair, we will gladly do an exchange or refund.

We gladly accept lay buys, and believe we have the most customer friendly lay buy policy. A minimum 25% deposit is required, and our normal terms are 3 months to pay.

If, however you cancel your lay buy, would like to change the shoe selected, or need extra terms to pay, we will gladly accommodate you, and we do not charge handling, cancellation fees or interest. All we ask is that you present us with the till slip, and let us know what extra period you require on your lay buy.

What’s more, if for some reason, the style of shoe you selected has been put on promotion, we will gladly reduce the price of your pair on lay buy, to the same as the stock on the floor.

We accept cash, debit cards and most credit cards as methods of payment. Unfortunately, we do not accept cheques.

• Are you an achiever with high energy levels and a passion for business success?
• Are you a problem solver, outgoing, social and fun?

If you answered yes to the above, and interested in joining our Team please send your Curriculum Vitae to hr@www.footgear.co.za.

The most prominent job openings at Footgear are Sales Assistants, Promoters, Store Managers and Assistant Store Managers.

The recommended browsers for this website are Microsoft Internet Explorer 9 or later, the latest version of Mozilla Firefox and Google Chrome.

Creating an account on the Footgear website has its perks! When the website becomes eCommerce enabled you’ll be able to buy shoes online, enjoy faster checkouts, be the first to know about exclusive promotions and you’ll also be able to see your order history.

By creating an account right now you can save a wish list of all your favourites shoes. Show one of our friendly in-store sales assonants and they’ll gladly help you find a show from your wish list.

A Footgear profile has a username and password, which you will need to log on. If you do not have a username or password, you will need to create a new profile.

Your Order Information is being shared with a third-party courier company (Dawn Wing). This is done to get your order that was placed on the site delivered to you. We do not provide your information with any other third-parties.

You need to select the “Forgotten Password” link when logging onto your profile and type in your registered email address. We will email a link to the registered email address which will allow you to update your password.

Yes. We have a wide variety of brands and styles available for purchase online.

Deliveries take place between 09h00 and 17h00 from Mondays to Fridays, excluding public holidays. Currently we only offer a Standard Delivery service of 5 – 10 business days upon acceptance of your order.

No, we currently only deliver within the borders of South Africa.

All orders over R650.00 qualify for FREE delivery. For orders less than R650.00, delivery fees are dependent on area of delivery and cart volume, these costs will be calculated before checkout. 

All deliveries will be made through Dawnwing. To track your order or for information on their Terms & Conditions please refer to www.dawnwing.co.za