You’ve asked, and we’ve listened!
Our most Frequently Asked Questions – and if you’re still stuck, or need any more assistance, please reach out to our Customer Care team on [email protected] or (+27) 87 159 7219, who will gladly help you out!
Please refer to our Store Locator page via the below link:
All our stores are also listed on Google and Google Maps for your convenience.
Customers can make payments via cash, debit card, credit
card, PayJustNow and RCS.
No, unfortunately we do not offer an on-account purchase option.
However, you can make use of our LayBuy service.
At Footgear you can plan ahead by securing your purchase by means of a lay buy, with 4 easy facts.
A minimum deposit of 25% of item value is required. Ie: If a shoe costs R999, a deposit of R249,75 is required.
A customer has up to 3 months to pay. Product will only be released once balance has been paid up.
The purchase price remains unchanged, within 3 month period. Any promotions are subject to T&Cs for laybuy transactions.
Most importantly, interest free. Just bring along your proof of ID!
At Footgear we will gladly assist customers who need an item or two set aside.
Whether still deciding while in store, or contacting the store for stock availability.
A ‘set aside’ can be arranged at any store nationwide, and item requested will be kept for a maximum of 3 days, from date of request. Should a customer not collect by the 3rd day, the stock will be returned to the floor.
Any voucher codes issued through WiCode, are only redeemable in-store.
Please refer to T&Cs applicable to voucher code, as stores are unable to assist, should the voucher code be expired.
Voucher codes can only be used once, and cannot be exchanged or refunded for cash.
Any balance unused on a single shop, will be forfeited.
If you are unhappy with your purchase and wish to return it, you may do so within 30 days of purchase.
Refunds may be considered if, a valid till slip / proof of purchase can be produced, and goods are in original packaging and resaleable condition.
For more information on our Returns Policy, please refer to the Returns Policy page via the below link:
Refunds will be made to the original form of purchase.
If a customer has made a cash purchase, their return will be processed with a cash refund.
If a customer has made a card purchase, we will only be able to process the refund onto a credit card, of which it needs to be the original credit card used to purchase. Refunds onto a credit card can take 5-7 business days to reflect, dependent on your bank.
If a customer has made a purchase using a voucher code / WiCode coupon, no refunds are allowed, and a customer will only be able to exchange their purchase for an item of similar value, and if more than voucher code, customer will need to pay in the difference of new item chosen.
If you have changed your mind and wish to exchange your purchase for something else, you may do so within 30 days of purchase.
Exchanges may be considered if, a valid till slip / proof of purchase can be produced, and goods are in original packaging and resaleable condition.
For more information on our Exchange Policy, please refer to the Exchange Policy page via the below link:
As per the CPA, all product carries a full manufacturer’s guarantee, subject to reasonable wear-and-tear for 6 months.
Should any items fail due to manufacturing defects within this period, on return to our store, we will evaluate and based on supplier guarantee and wear-and-tear, we will advise if product can be replaced or repaired. We may be required to retain goods for inspection and further evaluation.
Guarantee will not cover neglect, abuse or mishandling of product, or wear-and-tear outside of designated use and function. To help maintain the lifespan of your footwear, we offer a full range of shoe-care products, available for purchase at our point-of-sales in select stores.
Please remember to bring your proof of purchase, or receipt, when returning or exchanging any product.
Unfortunately, we are unable to assist with any transactions, without the original till slip.
Please refer to our Customer Care Contact page, and complete the form, via the below link:
One of our Customer Care agents will contact you, within 24-48 hours.
Or contact Customer Care directly on [email protected] or (+27) 87 159 7219
Alternatively, please leave your compliment on our Google page with a rating of service received.
For now, we are taking a Digital Detox, to look into ways to improve our online customer journey.
This is in no means goodbye, but rather watch-this-space, and we’ll be back bigger and better when the time is right!
Should you like anything you see, please contact your nearest store or our Customer Care department on [email protected] or (+27) 87 159 7219, to confirm stock availability.
Product availability is based on previous day’s stock levels; please also note stock and sizes vary from store to store.
We strive to assist our customers as best we can, should they see something they like in a store they are visiting.
Unfortunately, if not available in your size, we are unable to assist in IBT’ing / sourcing stock from surrounding branches, as this is currently a service we do not offer.
However, our sales staff will gladly assist you in finding stock in your nearest store, and if available, offer a keep-aside for you to collect at your earliest convenience, within 3 days of securing.
We have lots on the go at all times, and wouldn’t want you to miss out on the biggest brands, at the best prices, available at 215+ stores nationwide.
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The recommended browsers for our website are Microsoft Edge, Google Chrome or Safari.
Please refer to the original email sent to your email address registered against your online profile with the attached invoice.
If you are not able to access or retrieve your original email, contact Customer Care on [email protected] or (+27) 87 159 7219, where one of our Customer Care agents will contact you, within 24-48 hours.
Your registered account will be archived. We ensure the data of our customers are protected for their privacy.
Should you wish to delete your account; please reach out to our Customer Care department on [email protected] who will gladly assist you.
If for any reason, you would like to opt out of our Sneaker Squad, we’d be sad to see you go, and hope you’ll be back soon.
Please reach out to our Customer Care department on [email protected] or (+27) 87 159 7219 and one of our Customer Care agents will contact you, within 24-48 hours.
The most common job openings at Footgear are within our retail stores nationwide, across Sales Assistants, Promoters, Store Managers and Assistant Store Managers.
If you are interested in joining our Footgear Team, please refer to the Vacancies page for all Footgear opportunities via the below link: