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Refunds & Exchanges

In-store Purchases: Refund & Exchange Policy

We will gladly, exchange or refund any item purchased from us, returned in its original selling condition, in its original, undamaged packaging with the original till slip, within 30 days of purchase.

Proof of purchase in the form of an original footgear till slip is required for all refund, exchange or guarantee purposes.

Refunds will be processed in the same tender type as per original payment method; for example, cash purchases will be refunded in cash.

Products purchased using a WiCode are not refundable for cash if the product is returned.  Only Exchanges will be accepted.

For hygiene reasons, underwear (e.g. socks) may not be returned or exchanged.

No refunds or exchanges MAY be made for a product that has been misused or intentionally damaged or neglect of shoe care.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods. Retailers may choose to charge for this service if they do offer it. Please note Footgear does not charge for this service.


As per the Consumer Protection Act any DEFECTIVE products must be repaired, exchanged or refunded as decided by the customer within SIX MONTHS. Please note this is for DEFECTIVE goods and excludes fair wear and tear, abuse or neglect as per the Consumer Protection Act.

So, if your shoes are defective please bring them in. We may retain the goods for inspection and input from the supplier before making a decision. This may take some time depending on the supplier.

Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront.

When returning a product for repair, please ensure that it is in a hygienic condition.

Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes.

Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip. Tell us about your experience in our stores, on the website, talk to any of our store managers about our service and our products; or email us on