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Here's the Answers

We've compiled a list of our most asked questions for you to review, along with the answers. If you're still stuck and have any questions or suggestions regarding our products or service, please email Footgear at

  • What guarantee do you offer?
    All our product carries a full manufacturer’s guarantee, which is subject to reasonable wear and tear for 6 months. So, if your shoes have a structural failure during this period, please bring them in, and we will evaluate if they fall under the supplier’s guarantee, and if so, if they should be replaced or repaired. We may retain the goods for inspection and final decision by the supplier.

    Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes.

    Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip.
  • Do you offer exchanges or refunds?
    We will gladly, exchange or refund any shoe that is bought from us and returned in the original selling condition, in the original packaging with the original till slip, within 30 days of purchase. So, don’t stress about buying a pair as a gift for a friend or relative, because if they don’t fit or your friend or relative would prefer a different pair, we will gladly do an exchange or refund.
  • Are lay buys offered?
    We gladly accept lay buys, and believe we have the most customer friendly lay buy policy. A minimum 25% deposit is required, and our normal terms are 3 months to pay.

    If, however you cancel your lay buy, would like to change the shoe selected, or need extra terms to pay, we will gladly accommodate you, and we do not charge handling, cancellation fees or interest. All we ask is that you present us with the till slip, and let us know what extra period you require on your lay buy.

    What’s more, if for some reason, the style of shoe you selected has been put on promotion, we will gladly reduce the price of your pair on lay buy, to the same as the stock on the floor.
  • Are there any vacancies at Footgear and how do I apply?
    • Are you an achiever with high energy levels and a passion for business success?
    • Are you a problem solver, outgoing, social and fun?

    If you answered yes to the above, and interested in joining our Team please send your Curriculum Vitae to

    The most prominent job openings at Footgear are Sales Assistants, Promoters, Store Managers and Assistant Store Managers.
  • Why should I register?
    Creating an account on the Footgear website has its perks! When the website becomes eCommerce enabled you’ll be able to buy shoes online, enjoy faster checkouts, be the first to know about exclusive promotions and you’ll also be able to see your order history.

    By creating an account right now you can save a wish list of all your favourites shoes. Show one of our friendly in-store sales assonants and they’ll gladly help you find a show from your wish list.

    A Footgear profile has a username and password, which you will need to log on. If you do not have a username or password, you will need to create a new profile.
  • How can I recover my password should I have forgotten it?
    You need to select the “Forgotten Password” link when logging onto your profile and type in your registered email address. We will email a link to the registered email address which will allow you to update your password.
  • Can I purchase products online?
    Not yet. We are going to be launching this functionality soon, please check back at a later stage or contact us on with enquiries.