POLICIES

VALUE ADDED SERVICES FROM FOOTGEAR:

The following are free services that Footgear offers you to make your Footgear
experience a memorable one.

Full manufacturers guarantee:

All of our product carries a full manufacturers guarantee, which is subject to
reasonable wear and tear. So if your shoes have a structural failure during
their reasonable lifetime, please bring them in, and we’ll give you an immediate
answer as to whether they can be replaced or repaired.

Your shoes need to be cared for, and used for the purpose for which they were
designed and intended. We carry a full range of shoe care products, to ensure
that you get maximum wear and enjoyment from your shoes.

Please remember to bring the receipt, although it is not obglitory, we do need
to check our records from when the shoe was bought, and your till slip will
speed up this process.

Exchanges and Refund

We will gladly, exchange or refund any shoe that is bought from us and returned
in the original selling condition.

So don’t stress about buying a pair as a gift for a friend or relative, because
if they don’t fit or your friend or relative would prefer a different pair, we
will gladly accommodate them with a exchange or refund, and hey, we don’t charge
handling fees, and there is no time limit!!! The only requirement is that the
shoes are in their original selling condition.

Lay buys

We gladly accept lay buys, and believe we have the most customer friendly lay buy
policy in a minimum 25% deposit is required, and our normal terms are 2 months
to pay.

If however you cancel your lay buy, would like to change the shoe selected, or
need extra terms to pay, we will gladly accommodate you, and we do not charge
handling, cancellation fees or interest. All we ask is that you let us know what
extra period you require on your lay buy.

What’s more, if for some reason, the style of shoe you selected has been put on
promotion, we will gladly reduce the price of your pair on lay buy, to the same
as the stock on the floor.

“We want to exceed your expectations”

Methods of Payment

We accept cash, debit cards and most credit cards as methods of payment.
Unfortunately we do not accept cheques